Complaints Procedure – Creo55

Version: 1.0 – Last updated: 05-12-2025

Note: This is a translation. The Dutch version is legally binding.

1. General

Creo55 aims to deliver high-quality products. If you have a complaint, the following procedure applies.

2. Submitting a complaint

Complaints can be sent to info@creo55.nl and must include:

– name and order number
– clear description of the issue
– photos or video if applicable
– date of receipt of the product

3. Reporting deadlines

– transport damage: within 48 hours of receipt
– product defects: within a reasonable time (preferably within 7 days)
– custom product issues: immediately after discovery

4. Assessment

We confirm receipt within 3 business days. Additional information may be required.

5. Possible solutions

Depending on the complaint, Creo55 may offer:

– repair or reproduction
– replacement of the product
– partial refund or discount
– rejection if the complaint is unfounded

6. Exclusions

Complaints are not accepted if caused by:
– improper use or installation
– normal wear and tear
– errors in customer-supplied designs or files
– production tolerances (±2 mm, colour variations)

7. Escalation

If no agreement can be reached, the matter may be submitted to a Dutch dispute resolution body or court. Dutch law applies.

8. Contact

Email: info@creo55.nl
Phone: +31 659 063 303